Investigación
calendar_month Publicación: 01/08/2011
How to Lead During a Crisis: Lessons from the Rescue of the Chilean Miners
Autor: Matko Koljatic
The smart phone of Chile’s minister of mining, Laurence Golborne, came to life at 11 p.m. on Aug. 5, 2010, with a text message made even more chilling by its brevity and lack of detail: “Mine cave-in Copiapó; 33 victims.” Sixty-nine days later, standing by the mine, Golborne — along with an estimated 1 billion television viewers — watched as the cave-in victims emerged unscathed. A rescue crew had worked literally around the clock for more than two months to retrieve the 33 miners below, but direct responsibility for their recovery ultimately resided in just one individual — Golborne. The decisions he and his hand-picked team made during the length of the crisis contain instructive implications for all who face catastrophic risks or disasters.
Fuente: Sloan Management Review
Volumen: 53, Número: 1, Páginas: 49-55
IF: 0,971, AI: 0,789
